Contact
We’re here to help
Reach out if you have trouble with a test, spot an error in a guide, or want to suggest a new feature.
How to reach us
Best for detailed issues or privacy requests.
Response window
We reply as quickly as possible, usually sooner.
Under 1 business day
What to include
This helps us reproduce and fix problems faster.
Device, browser, and the test or article you used.
Support checklist
- Mention which DevicePrep test or article you used.
- Include your browser and operating system.
- Describe what you expected to happen versus what occurred.
- Add screenshots if they help illustrate the issue.
Build a support request (copy/paste)
This creates a structured message with your environment details and space to paste DevicePrep test reports. Copy it into an email or IT ticket for faster help.
Support request template
Copy this template into an email or IT ticket. Add screenshots only if they help explain the issue.