Contact

We’re here to help

Reach out if you have trouble with a test, spot an error in a guide, or want to suggest a new feature.

How to reach us

Best for detailed issues or privacy requests.

[email protected]

Response window

We reply as quickly as possible, usually sooner.

Under 1 business day

What to include

This helps us reproduce and fix problems faster.

Device, browser, and the test or article you used.

Support checklist

Mention which DevicePrep test or article you used.
Include your browser and operating system.
Describe what you expected to happen versus what occurred.
Add screenshots if they help illustrate the issue.

Build a support request (copy/paste)

This creates a structured message with your environment details and space to paste DevicePrep test reports. Copy it into an email or IT ticket for faster help.

Issue typeExamples: Muted mic, wrong input, permission denied

Meeting app (optional)Page URL (optional)What you expected (optional)What happened instead (optional)Steps already tried (optional)Paste DevicePrep reports (optional)Tip: Start with Browser Test and Device Check, then add Ping/Upload Speed if it’s a network issue.

Support request template

Copy this template into an email or IT ticket. Add screenshots only if they help explain the issue.

Open email draft

Email: [email protected]