DevicePrep™

Privacy

Privacy policy

DevicePrep runs entirely in your browser. This page explains what limited data we collect, how we use it, and the choices you have.

Core tests run locally

  • Microphone, camera, speaker, keyboard, mouse, and screen checks run in your browser and are meant to be inspected by you in real time.
  • We do not upload raw audio, video, keystrokes, or screen content from these tests.
  • Your browser will always prompt for access before a tool can use your microphone or camera.

Telemetry and reliability logs (minimal)

  • We may log high-level, non-sensitive events to improve reliability (for example: a tool started/finished, or an error occurred).
  • Some tools may record summary performance metrics (example: ping/jitter results) so we can detect regressions and fix bugs.
  • These logs can include the page URL, timestamp, and basic browser information — but not your audio/video content.

Optional analytics (cookies/telemetry consent)

  • We use optional analytics to understand which pages and tools are helpful and where users get stuck.
  • Analytics scripts load only after you accept telemetry in the cookie banner.
  • Your choice is saved in browser storage (key: `rd-consent`). You can clear it at any time to re-prompt.

Third parties

  • Network tests may fetch a small file from third-party infrastructure (example: Cloudflare) to estimate throughput.
  • If enabled, analytics and error monitoring providers process limited event data (example: page path and error traces).
  • We do not sell personal information.

Retention

  • Aggregated analytics and reliability metrics may be retained to track long-term performance trends.
  • Support emails are kept as long as needed to resolve your request.
  • You can request deletion of support correspondence at any time.

Your choices

  • Decline optional analytics in the cookie banner.
  • Clear site data for deviceprep.com to remove stored consent and site permissions.
  • Prefer not to grant mic/camera access? You can still use many pages (and guides) without running device tests.

Learn how we write and maintain troubleshooting content in our editorial policy.

Questions or requests

Need to request data deletion or have privacy questions? Reach us at support@deviceprep.com.

For troubleshooting help, use the contact page to generate a structured support request with space to paste test reports.