Meet Our Team

Adrian Reyes is the Editor-in-Chief at DevicePrep, where he leads the editorial strategy behind the site’s troubleshooting guides and pre-call diagnostic workflows. He focuses on a simple standard: test first, fix second, and always include a way to verify the result.

Adrian was born in San Antonio, Texas, and grew up around a mix of music, computers, and hands-on tinkering. He built his first PC in high school, played in small bands on weekends, and learned early that “the mic works” and “the mic works in this app, on this OS, right now” are two very different claims.

He studied Electrical Engineering at The University of Texas at Austin, focusing on signal processing and embedded systems. While the coursework was technical, Adrian was always drawn to practical outcomes—how systems behave under real-world constraints, and how to troubleshoot when theory and reality don’t match.

After college, Adrian worked in enterprise IT and AV support roles where video calls were mission-critical. He supported everything from conference-room setups to remote employee onboarding, and he became the go-to person for diagnosing messy, intermittent problems: USB hubs that underpowered webcams, Bluetooth headsets stuck in hands-free mode, or browsers quietly blocked by privacy settings.

Adrian joined DevicePrep to bring that rigor into a people-first editorial system. He sets guide structure, approves updates as OS and meeting apps change, and partners with technical reviewers and engineers to ensure every step matches what users actually see on screen.

His editorial focus is reliability and clarity: calling out the traps that waste the most time (Default device selection, blocked site permissions, Bluetooth profile switching), keeping screenshots and UI labels current, and making sure a guide can be followed quickly when stress is high.

Outside of work, Adrian enjoys cycling, building small audio gadgets, and chasing the perfect cup of coffee with a hand grinder and too much patience. He cares most about one thing: when someone follows a DevicePrep guide, they should feel confident the result is real—not a guess.

Nikhil Desai is DevicePrep’s Technical Review Lead for audio/video troubleshooting. He recreates issues across browsers and operating systems, validates each step in a guide, and flags anything that could give someone false confidence right before an important call.

Nikhil grew up in the suburbs of New Jersey and became the default “can you fix this?” person in his friend group. He learned quickly that the real challenge isn’t knowing the right fix—it’s proving the fix works on the device someone actually has, under the constraints they’re in.

He studied Communication and Information Systems at Rutgers University, where he became interested in how people describe technical problems under stress and how small wording differences in a UI can change what users do. That mix of systems thinking and clarity led him toward support engineering and QA-heavy documentation work.

Before DevicePrep, Nikhil worked on support engineering and knowledge-base teams for remote-work and collaboration products. He built test matrices for common failure modes (permissions, device routing, Bluetooth profiles, screen share prompts) and learned to validate fixes on Windows, macOS, and the most common browsers before they shipped to millions of users.

At DevicePrep, he pushes for measurable troubleshooting: every article should have a verification step, and every tool should explain what the signal means. He partners with engineering to ensure diagnostics match real-world behavior—especially around camera negotiation, mic routing, and screen share capture that varies by browser.

His current focus is on edge-case behavior that burns time: webcams that disappear after sleep, Bluetooth headsets switching to hands-free mode, corporate policies that silently block permissions, and lighting/CPU constraints that turn “my camera is fine” into a stuttery mess in meetings.

Outside of work, Nikhil enjoys cooking, long city walks with a podcast queue, and tuning his desk setup for comfort and focus. He measures success in one outcome: when someone follows a DevicePrep guide and the result is reliable—not lucky.

Simone Park is a Product Engineer at DevicePrep focused on diagnostics—turning low-level browser signals into clear, human-friendly feedback. She builds and maintains tools like mic, webcam, speaker, and network tests, and she collaborates with editorial to ensure every guide has a fast way to verify progress.

Simone grew up in Northern Virginia in a family of teachers, where curiosity was treated like a skill you could practice. She was the kid who read settings screens for fun and kept a running list of shortcuts for fixing everyday tech issues for friends and relatives.

She earned her Computer Science degree from Virginia Tech, where she gravitated toward web performance and the messy reality of “works on my machine.” During internships, she worked on front-end reliability and accessibility—learning how small UI decisions can reduce support tickets more effectively than a thousand-word article.

Before joining DevicePrep, Simone worked on browser-based media features for a telehealth platform. That job taught her how fragile real-time audio/video can be across devices: permissions that vary by browser, webcams that enumerate differently after sleep, and networks that look fine until a video call starts.

At DevicePrep, Simone helps bridge that gap by making tests obvious and actionable. She focuses on clear states (what’s happening, what to do next), strong defaults, and graceful fallbacks when a browser can’t provide a signal. She also partners with reviewers to validate behavior on both desktop and mobile, across Chrome, Safari, Firefox, and Edge.

Simone cares deeply about privacy-by-design, which is why DevicePrep tools prioritize client-side processing and minimal data collection. Her goal is to let people diagnose issues quickly without feeling like they’re handing over sensitive audio or video.

Outside of work, Simone enjoys climbing gyms, cooking Korean comfort food with her mom’s recipes, and collecting too many niche mechanical keyboards. She measures success in a single moment: when someone joins a call and the first thing they hear is “Great, you’re all set.”