Editorial
Editorial policy
We aim to publish helpful, reliable troubleshooting content that earns trust and stays accurate as software changes.
People-first troubleshooting
Every guide is written to help someone fix a real problem quickly. We prioritize clear steps over jargon and avoid padding pages with filler.
Experience-driven structure
We focus on the failure modes that cause the most confusion: blocked permissions, the wrong input/output device selected, OS privacy settings, and app-specific device pickers.
Accuracy and ongoing review
We review guides periodically and update steps when Windows, macOS, browsers, or call apps change UI labels and settings locations.
Sources and transparency
When a guide depends on platform behavior (OS privacy toggles, browser permissions, app settings), we cite relevant documentation in a Sources section so you can cross-check details.
No deceptive claims
DevicePrep can't access your operating system settings directly. We provide browser-based tests and guidance you can follow yourself — no fake scans, no scare tactics, no 'download to fix' prompts.
Our “test → fix → validate” standard
Device issues are stressful because you can’t see what the system is doing. We try to make troubleshooting measurable: run a quick test, change one thing, and re-test to confirm.
Start with a test
We link to a DevicePrep tool first so you can measure what’s happening before changing settings.
Fix in the right layer
We separate browser permissions, OS privacy settings, and app device pickers so you don’t chase the wrong knob.
Validate progress
Each guide includes a checklist and re-test steps so you can confirm the fix worked.
Escalate with evidence
When you need IT help, we encourage sharing a copyable test report to reduce back-and-forth.
Prefer a single workflow? Use the Pre-Call Checklist before important meetings.
Authorship & review
Guides are written and reviewed by the teams behind DevicePrep. See the team page for what each group owns, and the last-reviewed date on each troubleshooting guide.
Corrections
If a step is outdated or incorrect, please email support@deviceprep.com with the page URL and what you saw. We'll investigate and update the guide.
If you’re reporting a device issue, the fastest way to help is to include a copyable DevicePrep report. Use the contact page to generate a structured support request.