DevicePrep™
All tools

Ping & Jitter Test (Video Calls)

Measure ping (latency), jitter, and packet loss with quick, lightweight requests.

Written by Simone ParkDiagnostics engineeringReviewed by Nikhil DesaiTechnical review

Ping & Jitter Test

Measures ping (latency), jitter, and packet loss for calls and gaming.

Share your network numbers

Copy or download a report (useful for support and ISP tickets).

How to use this test

  • Run it twice — look for consistent numbers instead of a single spike.
  • If you’re on Wi‑Fi, stay near the router or use Ethernet for the cleanest baseline.
  • If you’re on a VPN, retest with it off (if allowed) to compare routing.

Related guide: Improve slow network for video calls.

Ready to measure ping and jitter

Click Start Test to run quick pings and estimate stability.

How this test works

We send a series of tiny requests and measure round‑trip times in your browser. Jitter is computed from the variation across samples.

  • Packet loss is estimated from timed‑out or failed pings.
  • Results may differ on VPNs or corporate networks due to routing and filtering.

Troubleshooting

  • Run the test twice to confirm consistent values instead of one‑off spikes.
  • Turn off VPN and retest to compare direct results.
  • Pause downloads, backups, or streaming while testing.
  • Use Ethernet to rule out Wi‑Fi interference.

Fix guides

Step-by-step solutions for common issues

How to run a ping & jitter test (quick steps)

  • Click Start Test and wait for the sample run to finish.
  • Check average ping, jitter, and packet loss.
  • If results are unstable, rerun once more to confirm.
  • Use the full Network Test for a throughput estimate.

How to improve ping and jitter

  • Switch to Ethernet for the most stable call quality.
  • Move closer to the router and use 5 GHz Wi‑Fi when possible.
  • Disable VPNs for calls if allowed, or use split tunneling.
  • Enable QoS / Smart Queue Management on your router to reduce bufferbloat.

When to use this test

  • Right before a meeting if you suspect lag or choppy audio.
  • After switching routers, ISPs, or Wi‑Fi networks.
  • When diagnosing packet loss or jitter on hotspots and hotel Wi‑Fi.

Safety and privacy

  • Only small requests are sent; no personal content is uploaded.
  • Results stay in your browser and disappear when you close the tab.

FAQ

What ping is good for video calls?

Aim for average latency under 100 ms and jitter under 30 ms for stable HD calls.

What is jitter?

Jitter is how much your ping varies over time. High jitter can cause choppy audio and stuttery video.

Does this use a lot of data?

No. This test sends small requests and is safe to rerun.

Can Wi‑Fi cause high jitter?

Yes. Interference and weak signal often increase jitter. Try moving closer to the router or using Ethernet.

Do you upload anything?

No. We only send tiny test requests; no personal content is uploaded.